Refund Policy

1. Pay-As-You-Go Digital Goods

At Prime Source, our platform operates on a Pay-As-You-Go (PAYG) credit system rather than a recurring monthly subscription. When you purchase a package, you are buying digital credits that grant you immediate access to our real-time database. Because this is a digital data delivery service, the value is consumed the moment a search is executed or leads are unlocked.

2. Refund Eligibility & Final Sales

Due to the digital nature of business intelligence and the inability to "return" downloaded data, all credit purchases are strictly final and non-refundable. We do not offer cash refunds for unused credits, partial usage, or change of mind after a transaction is completed.

3. Service Interruptions & Technical Issues

If a technical error on our platform directly results in the loss of your credits without delivering the requested leads, please contact support within 7 days. Upon verification, we will restore the lost credits to your account. This is our sole remedy for technical failures.

4. Account Closure & Unused Credits

Because there are no recurring subscription fees, there is no "cancellation" required to stop future billing. You only pay when you actively buy credits. If you decide to stop using Prime Source, you may simply abandon your account. Any remaining unused credits will expire if the account remains dormant for an extended period, and cannot be withdrawn as cash.