Satisfaction Policy

Our Commitment to Your Success

Our Philosophy

At Prime Source, we are dedicated to delivering exceptional value through our business intelligence platform. We believe in fostering long-term partnerships with our customers and are committed to working diligently to ensure your experience meets your expectations.

1. Satisfaction-Focused Approach

We strive for customer satisfaction in all our interactions. If you experience concerns with our service, our team will engage in good-faith efforts to address and resolve your issues. We work collaboratively with customers to find mutually agreeable solutions that support your business objectives.

2. Resolution Process

If you encounter challenges with our platform or data quality, we encourage you to contact our support team. We will work with you to understand the specific circumstances and explore appropriate remedies. All resolution requests are evaluated on a case-by-case basis, taking into account the nature of the concern and applicable usage patterns.

3. Account Credit Consideration

In cases where service concerns are verified through our system logs, Prime Source may, at our sole discretion, offer account credits as a gesture of good faith. Such credits, if issued, may be applied toward future service periods or lead acquisitions. The determination of whether to issue credits and the amount thereof remains entirely at Prime Source's discretion.

4. Subscription Modifications

You may adjust your subscription tier at any time through your account settings. Upgrades take effect immediately with prorated billing. Downgrades become effective at the start of the next billing cycle. Lead quotas are non-transferable between billing periods.

5. Service Commitment

We are committed to continuously improving our platform and data quality. Our team monitors system performance and data accuracy to maintain the high standards our customers expect. We value your feedback and use it to enhance our services.

6. Contact Us

For service-related inquiries or to discuss any concerns, please contact our customer success team at support@primesource.com. We aim to acknowledge all inquiries within one business day and work toward resolution promptly.